BRANCH STANDARDS
Cleanliness/Appearance: Ensures the BIB Centre is kept updated, stocked with samples and POP as required, and is clean and tidy
Web/Social: Monitors local “Branch website” and requests updates from Marketing Department & updates the current database of BIB-PRO referrals in all key product categories
Development: Identifies and manages employee coaching certifications to suit branch demand
Communication: Informs branch staff of all BIB Bulletin promotions, exclusive offers and content in monthly meeting display lighting
Training: Conducts ongoing knowledge assessment of build-it-better.ca for branch employees
Branch Appearance: Walls, siding, soffit, and windows are to be in good repair and appearance
Building Entrance: Free and clear of equipment & clutter. Doors swing freely. Hours of operation on display
Displays: All vendor displays are current & in good working order. (No discontinued products showing)
Pylon Sign: Backlighting works, the message is up to date, no missing characters or spelling errors
Lawns / Gardens: Lawn is manicured and gardens are free of weeds
Fence Line: No vegetation or overgrowth, free of damage, no product stacked against.
Parking Lot: Lines are painted, no potholes, curbs are straight, aligned, and in good repair. All traffic signs are current, in good condition.
Flags: On display & no visible damage or fading
Cleanliness/Appearance: No product in aisles or leaning on walls outside of racks. No faded, torn, or out-of-date postings. Floor mats are clean
Coffee Station: Station is clean, no spills, sugar, or litter on the counter. Garbage is empty. Well stocked. A sanitizer is available.
Organization: All stock is clearly labeled with price and sku#. Stock is front faced with English labels facing customer
Staffing Levels: Customers greeted in the first 10 ft. The phones are being answered. Staff present at the counter
Stock Levels: Stock outs are filled, rotated, FIFO. Hole count sheets are completed. Less than 75 holes
Lighting: Adequate lighting throughout the showroom, no burnt out or flickering lights. All lights are on including display lighting
Supplier Displays: P.O.P. (point of purchase) signs, “shelf talkers”, vendor brochures, tear sheets, etc. need to be maintained and updated continually.
Interior Door Display/Priced: Should be stable and safe. Ensure restraining appropriately where necessary.
Sales Counter: Desks, workstations, and filing cabinets must be clear of clutter. Only the computer should be in view of the customer.
Clearance Area: Signage in place, the product is neat, tidy. Each product is tagged or bin labelled. No product on the table for greater than 4 weeks.
5S: Work stations kept neat, tidy, and organized. No food, clothes, misc items sitting out as clutter.
Lighting: Adequate lighting throughout, no burnt out or flickering lights. All lights are on including display lighting
POSTINGS: H&S and new posting current, all required documents present. Organized and available to all staff
Cleanliness/Appearance: Floors are clean, toilet free of stains, mirrors are clean, sink is clean.
Stock Level: Toilet paper, soap, and hand towels are all stocked. Toilet brush is present
Cleaning Schedule: Posted, up-to-date
Lighting & Ventilation: In working order, timer for vent.
Cleanliness: All products should be straightened/organized/arranged and have a home.
Stock Level: Product is rotated and stacked safety
Cleaning Schedule: Posted, up-to-date
Staffing Levels: Staff is working in assigned sections. Are present on the floor. Customers are being looked after
Lighting & Ventilation: In working order, no burnt-out bulbs or dark areas
Saws & Equipment: List of certified users, dust collection maintained, locked out when not in use, in good working order, PPE available
PPE: All staff are wearing vests, boots. Ear and eye protection where needed. Sweeping compound in use when needed
Racking: In good working order, free of damage. Capacity plates on all levels. Secondary pins in place. Not overloaded.
Trim Bins: Must not be over-filled with product leaning outside of the bin nor laying on the ground.
Customer Service
1-855-561-1114
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